Our Policies

All consultations are by appointment only

The standard appointment is 10 minutes. Please notify the reception staff if you require a longer appointment. 

Please notify reception upon your arrival.


Appointment: Normal

Types of Issues: Renewed prescriptions and ongoing referral letters routine care, preventive care, chronic care, referral letters to new specialists

Length: 10 minutes


Appointment: Long

Types of Issues: Forms, more than one issue, care plan reviews, minor procedures. or at the doctor’s request

Length: 20 minutes


Appointment: Extended

Types of Issues: Full medical check-ups, more complex procedures, new care plans, diabetic assessments, pre-employment / license medicals or at the doctor’s request

Length: 30 minutes+


Patients are encouraged to ensure that all contact details are correct. This helps us contact you in regards to results or changes of appointment etc.


At the Bacchus Marsh Medical Centre, we are proud to be an ‘Accredited General Practice’. In achieving accreditation our clinic undergoes thorough scrutiny by the Australian General Practice Accreditation Limited (AGPAL), this is an ongoing process and we are assessed every three years.
Further details are available via the AGPAL website.

Results of tests

Each general practitioner will advise you how to obtain your test results. Usually, you will be advised to make a follow-up appointment, and it is recommended that this is with the same doctor that referred you for the tests. Our recall system is a follow up process where by patients are contacted to return to our practice to receive the results of tests. The doctors notify the reception staff of patients they wish to recall and see in the following week. Our practice attempts to contact these patients via phone and mail. Patients are encouraged to make appointments to follow up with test results.

Disabled Facilities

Our practice provides wheelchair access and staff will assist any patients when necessary. Both our clinics have disabled parking out the front of the clinics and we have a wheelchair available for transporting patients to and from vehicles.

Interpretor Services

Patients who do not speak english, have the option of choosing to have professional interpretor services used or for a family member to be present to act as the translator.

Telephone Access

The doctors in our practice are happy to speak to you over the phone when necessary, If the call is non-urgent, the doctor will return the call at the end of the session. Emergency calls will be transferred to a doctor or a nurse immediately.

After Hours Care

If you require after hours care please proceed to the Bacchus Marsh Hospital, Urgent Care Department, or phone 5367 9603.

Home and Other Visits

Home visits are available for regular patients who attend our clinics, whose condition prevents them from attending the clinic. Home visits are only available for patients residing in the Bacchus Marsh, Darley and Maddingley areas.
Home and other visits are made at the discretion of the doctor.

Smoking Policy

Our practice has a no smoking policy

Personal Health Information

Our practice abides by the Health Records Act 2001. The act covers the collection, handling and disposal of personal health information. If you wish to have a copy of your records transferred to another clinic, a signed consent request form must be recieved from the other clinc. Please note that your original record will be kept at the Bacchus Marsh Medical Centre to comply with the law.

Unacceptable Behaviour

Our practice has a zero tolerance for unacceptable behaviour. We will not tolerate any behaviour that is violent, threatning, abusive or aggressive. Any patient displaying such behaviour will be asked to leave the premises immediately and if necessary the police will be called. In the event of a repeat offender the patient will no longer be seen at our clinic.


In our practice we have electronic records. All patient histories are recorded on computer and are accessible at either clinic. These records are backed up daily to prevent any loss. All incoming histories, documents and letters are scanned into the computers and saved in the appropriate patients history.

Patient Feedback & Complaints

We value your opinion on the facilities and services our practice offers. Feedback may be given using the suggestion box at reception or by speaking or writing to your doctor. Alternatively you may wish to contact:

Health Services Commissioner
30th Floor, 570 Bourke Street
Melbourne 3000
Phone: 1800 136 066

Patients can express complaints in writing to the practice manager and a copy will be kept for our records.

Our Locations

Bacchus Marsh

2 Turner Street, Bacchus Marsh 3340

Opening hours:
Monday-Friday: 8am-8pm
Saturday: 8am-5pm
Sunday & Public Hol's: 9am-1pm


4 O’Leary Way, Maddingley 3340

Opening hours:
Monday-Thursday: 8am-8pm
Friday: 8am-6pm
Saturday: 8am-5pm
Sunday: 9am-1pm


147 Gisborne Road, Darley 3340

Opening hours:
Monday-Friday: 8:30am-5pm
Saturday: Closed
Sunday & Public Hol's: Closed

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