All consultations are by appointment only.
The standard appointment is 10 minutes. Please notify the reception staff if you require a longer appointment.
Please notify reception upon your arrival.
|Appointment||Types of Issues||Length (minutes)|
|Brief||Presciption only consultations||5 minutes|
|Normal||Renewed prescriptions and ongoing referral lettersRoutine care, preventive care, chronic care, referral letters to new specialists||10 minutes|
|Long||Forms, more than one issue, care plan reviews, minor procedures. or at the doctors request||20 minutes|
|Extended||Full medical check-ups, more complex procedures, new care plans, diabetic assessments, pre-employment / license medicals or at the doctors request||30 minutes +|
Patients are encouraged to ensure that all contact details are correct. This helps us contact you in regards to results or changes of appointment etc.
At the Bacchus Marsh and Darley Medical Centres, we are proud to be an ‘Accredited General Practice’. In achieving accreditation our clinic undergoes thorough scrutiny by the Australian General Practice Accreditation Limited (AGPAL), this is an ongoing process and we are assessed every three years.
We are in the process of having Maddingley Medical Centre accredited – Check back soon.
Further details are available via the AGPAL website.
Results of tests
Once all of your results are received and the Dr has checked them you will be sent an SMS advising you of the outcome.
If the first SMS doesn’t result in an appointment being made, a second SMS will be sent the following day
If the second SMS doesn’t result in an appointment, reception will attempt to contact you by phone and a letter will be sent.
Our practice provides wheelchair access and staff will assist any patients when necessary. Our clinics have disabled parking at each of the clinics and we have a wheelchair available for transporting patients to and from vehicles.
Patients who do not speak English, have the option of choosing to have professional interpreter services used or for a family member to be present to act as the translator.
The doctors in our practice are happy to speak to you over the phone when necessary, If the call is non-urgent, the doctor will return the call at the end of the session. Emergency calls will be transferred to the doctor or a nurse immediately.
Due to Covid-19 you are now able to book a phone consult, as long as you have been seen in the clinic within the last 12 months.
Our practice has a no smoking policy
Personal Health Information
Our practice abides by the Health Records Act 2001. The act covers the collection, handling and disposal of personal health information. If you wish to have a copy of your records transferred to another clinic, a signed consent request form must be received from the other clinc. Please note that your original record will be kept at the Bacchus Marsh Medical Centre to comply with the law.
Our practice has a zero tolerance for unacceptable behaviour. We will not tolerate any behaviour that is violent, threatening, abusive or aggressive. Any patient displaying such behaviour will be asked to leave the premises immediately and if necessary the police will be called.
In the event of a repeat offender the patient will no longer be seen at our clinic.
In our practice we have electronic records. All patient histories are recorded on computer and are accessible at all 3 clinics. These records are backed up daily to prevent any loss. All incoming histories, documents and letters are scanned into the computers and saved in the appropriate patients history.
Patient Feedback & Complaints
We value your opinion on the facilities and services our practice offers. Feedback may be given using the suggestion box at reception or by speaking or writing to your doctor. Alternatively you may wish to contact:
Health Services Commissioner
30th Floor, 570 Bourke Street
Phone: 1800 136 066
Patients can express complaints in writing to the practice manager and a copy will be kept for our records.